ServicePlease place your orders on site with a Total Rewards Representative. If you need assistance with an order that has already been placed, please contact our Customer Service Center at1-877-474-6673 between the hours of 7:00 a.m. - 7:00 p.m. Central Time, Monday through Friday. Ordering InformationMany items may ship within two weeks; larger items may take 4 to 6 weeks. Customers must be available to receive oversized shipments. Someone over the age of 21 must be available to since for delivery of any wine or alcohol products. Once the item has shipped, you will be contacted by the carrier to set a delivery appointment. For white glove deliveries, please inspect the item carefully prior to signing for the delivery. If there is anything wrong with the merchandise, please refuse the delivery and contact SkyMall at 1-877-474-6673. Once you sign for the delivery, you become liable for any damage on the item. Check the site for shipping details on each product or contact Total Rewards Customer Service at 1-877-474-6673 and an agent will be happy to assist you. Products are subject to availability and not all products are available for delivery to every state or Canada. To place an order for Canadian delivery, please visit a Total Rewards Center. Also note there may be an additional charge for shipping... Deliveries to HI, AK, PR and Canada could take up to 8 weeks. Merchandise cannot be delivered to a P.O. Box. All products provided under the Harrah's program are under full Manufacturer's Warranty. Note at times certain items may be discontinued or unavailable. Total Rewards reserves the right to substitute a similar model that is equal or greater in value.
Content Returns InformationOur priority is your satisfaction. We understand at times items are received damaged or defective. If a product is received and determined to be defective, it will be the customer's responsibility to follow the Manufacturer's Warranty information provided with each product. Total Rewards Customer Service is happy to assist. Products received damaged need to be reported to customer service within 72 hours and the damage noted on the delivery copies. We can accommodate a return for most damaged item(s) with original packaging within 90 days. Exclusions apply. For in-home delivery items, please thoroughly inspect items during delivery appointment before acceptance, as these items may not be returned after acceptance. Most manufacturer warranties are null and void when shipped outside the continental U.S. or require any claims to be made in the U.S. Please contact Customer Service to handle any return at 1-877-474-6673. Do not make any return without prior return authorization. Frequently Asked Questions
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Privacy PolicyYour personal information is kept private We'll collect only the information we need to serve you. We will ask you to provide us with only the personal information we need to complete your Total Rewards order, to enable us to provide you with customer service. We require your email address to confirm your order and to contact you regarding your order status. We'll store all information securely. Like most major Web sites, this Total Reward website uses "cookies" to enable us to serve you. Cookies are an industry-standard technology which make the use of our online shopping cart possible, among other features, and our use of cookies does not infringe upon your privacy. A cookie is a small data file that a Web site writes to your hard drive when you visit, which assigns you a unique ID and allows the site to save selections made and information entered during your time at the site, and to recognize you when you return. We won't share any information without your permission. Total Rewards believes in your right to informed consent in the handling of your information. We will not rent or sell your personal information to any other company unless you tell us we can. Your Privacy Rights For California residents who would like a description of SkyMall's and its affiliates' practices with regard to sharing personal information with third parties during 2004 for use in direct marketing, please contact us at: SkyMall, Customer Service - Policies, 1520 E. Pima Street, Phoenix, AZ 85034 Please keep in mind that, the foregoing guarantee and our best efforts notwithstanding, we cannot unconditionally guarantee that your information will never be disclosed to a third party. We may be obligated, in certain circumstances, to disclose information to the federal government in response to a warrant or official request. So by using this Total Rewards program website you do authorize us to disclose your personal information to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate. Further, the foregoing guarantee notwithstanding, third parties may unlawfully intercept or access private communications despite every best effort made by SkyMall and Harrah's, using industry-standard security measures, to prevent such an occurrence.
It is our constant intent to provide the safest and most secure shopping experience possible. Since offerings
and technologies change, we must reserve the right, at our discretion, to change, modify, add, or remove portions
of this Guarantee at any time. Please check this page for changes. If you have any questions, or would like
further clarification on any of our policies, please contact our Customer Care Center via e-mail
or by calling Our Site
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